Awards

Highest in customer satisfaction among traditional carriers in North America, 11 years in a row

Alaska Airlines ranked highest in airline customer satisfaction among traditional carriers for eleven consecutive year in the J.D. Power 2008-2018 North America Airline Satisfaction Study. 

The 2018 study was based on 11,508 total responses evaluating five traditional carriers, and measures the experiences of passengers who were surveyed between April 2017 and March 2018.